Shipping Policy
At our store, we strive to provide fast and reliable shipping for all your pet supply needs. We want to ensure your products reach you promptly while keeping shipping costs transparent and reasonable.
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Processing Time: Orders are processed within 1-2 business days. You’ll receive an order confirmation email once your order has been shipped.
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Standard Shipping: We offer standard shipping, which typically takes 7 business days to deliver. Shipping times may vary based on your location, but we always aim to get your pet products to you as quickly as possible.
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Free Shipping Offer: Enjoy free standard shipping on all orders over $100. This offer is available for domestic orders only. Shipping charges will be calculated at checkout for orders under $100.
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Expedited Shipping: If you need your items sooner, we offer expedited shipping options at an additional cost. Expedited shipping can deliver your items in 1-3 business days depending on your location.
International Shipping:
We also offer international shipping to select countries. Shipping costs and delivery times will vary based on your location. Please note that customs duties and taxes may apply, and they will be the responsibility of the customer.
Returns & Exchanges
We aim for the highest level of satisfaction with every purchase. However, we understand that sometimes things don’t work out. If you're not fully satisfied with your pet products, we offer an easy and hassle-free returns and exchanges process.
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Return Window: You can return any items within 30 days of purchase, as long as they are unused and in their original packaging.
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Condition of Items: Returned items must be unused, in their original packaging, and in resellable condition. We reserve the right to reject returns that do not meet these requirements.
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How to Return: To initiate a return, please contact our customer service team. We will provide you with a prepaid return shipping label, making the process as easy as possible.
Exchanges:
If you want to exchange an item for a different product, we’ll be happy to assist you. Simply follow the return process and place a new order for your desired item.
Refunds:
Once we receive your returned item and it’s inspected, we will process your refund. Refunds will be issued to your original payment method. Please note that the shipping costs (unless the item is defective or the return is due to our error) are non-refundable.
